Having Second Thoughts?

Standard sizing orders that are not purchased with a discount code or through a sale are eligible for exchanges and refunds, and are subject to a $50 restocking fee. They are also eligible for free-of-charge alterations. Find out more here.

Custom sizing orders are not eligible for exchanges nor returns. They are eligible for free-of-charge alterations. Find out more here.

The maximum time between receiving your order and filing for a return/exchange is 5 days.

The customer is subject to covering the costs of shipping. We offer two options:

1. Shipment organized by us through the DHL Express service. The fee is $95 and covers shipment from and back to your address.

2. Shipment organized by your own preferred shipment company. With this option we cannot guarantee when we will receive the item. Shipment back to your address is an additional charge of $50, organized by us with DHL Express.

Pack the item together with its original pouch and send it back to us in a plastic flyer. If you are organizing the shipment yourself, send us an email requesting our shipment address.

Once we receive the item, we will stay in contact with you via email to facilitate the rest of the process. Alterations and exchanges take priority over regular orders in order to ensure your wait time is as short as possible, since we know you can't wait to wear your Bastet Noir piece.