Non-customized items may be returned within 5 days of the delivery date for a full refund (without the shipping rate) or store credit. Please note that after 5 days, we will no longer accept returns.
All items should be packed in a flyer and must contain all of Bastet Noir tags on them, accompanied by a document that says that they are returned goods. Otherwise the items will be held at the customs and we are not responsible for the expenses that might arise from that. Please contact us before shipping the item back, so we can provide you with the return address.
Refunds include only the price of the item, without the shipping cost and are processed after 10-15 business days of receiving the item back. Refunds are charged with 10% or 20$ restocking fee (whichever is cheaper).
Customized items can not be returned, since they are tailor made, according to your own measurements. "Customized” means additional design changes have been made to alter the original style of the garment. This includes personal tailoring according to measurements like bust, waist and hips, color changes and design details like shorter sleeves, shorter hem, etc...
All items which are purchased through our website which are either on sale or have been purchased using a discount code can not be returned.