Non-customized items may be returned within 5 days of the delivery date for a full refund (without the shipping rate) or store credit. Please note that after 5 days, we will no longer accept returns.
All items should be packed in a flyer and must contain all of Bastet Noir tags on them, accompanied by a document that says that they are returned goods. Otherwise the items will be held at the customs and we are not responsible for the expenses that might arise from that. Please contact us before shipping the item back, so we can provide you with the return address.
Refunds include only the price of the item, without the shipping cost and are processed after 10-15 business days of receiving the item back. Refunds are charged with 10% or 20$ restocking fee (whichever is cheaper).
Customized items can not be returned, since they are tailor made, according to your own measurements. "Customized” means additional design changes have been made to alter the original style of the garment. This includes personal tailoring according to measurements like bust, waist and hips, color changes and design details like shorter sleeves, shorter hem, etc...
All items which are purchased through our website which are either on sale or have been purchased using a discount code can not be returned.
Please make sure you contact us in 5 days after receiving the item if you wish to exchange it.
Exchanges are subjected to a 30$ restocking fee. Since we don't hold any inventory if you want to exchange an item, we'll have to do it again from scratch and this is why we take a 30$ restocking fee to make sure the women we work with are paid fairly. The shipping costs are paid separate by the customer and are not included in the restocking fee.